Your route to a successful exhibition
t: 01452-858051    e:

Terms & Conditions

Use of the Website

By completing your customer registration and placing an order with us, you agree to be bound by our terms and conditions, and that you are of 18 years or older. A contract exists between us only once the goods have been dispatched to you. and are owened and operated by our parent company 'Hortos Ltd.


Payment for all online products must be made in advance using Paypal or Nochex (card payment system). These are secure methods of payment and you can use any major debit or credit card. All card payments go to Hortos Ltd through Nochex.
Full payment will be deducted from your card within 24 hours of us receiving your order.


Orders may be cancelled by email or via phone within 7 days from the day following the date of order, unless we have already started embroidering or printing to your specification.
In the event of cancellation, refunds will be issued within 5 working days. Once your order status is shown as dispatched cancellation or amendment is no longer possible.

Returns Policy

In the unlikely event that your purchase is faulty, or if we have made an error, please contact us with the order details and we will advise you how to return the item. We will pay for the return postage, and either refund or replace the faulty item. Proof of delivery back to us may be required.


To allow us sufficient time to embroider or print your order according to your specifications, we aim where possible to dispatch within 10 working days from receipt of the order. Tracking details are available upon request.

Please ensure that arrangements are made to receive delivery of your purchase, or to make alternative arrangements. If no one is available to receive the goods our courier will leave a card giving contact details for their local depot. The goods will be held at that depot for a minimum of 7 days and if unclaimed will be returned to us. We would need to charge for a second dispatch.

Tax Charges

Orders from overseas customers may be eligible to waive vat charges. If you are vat registered please provide your company vat number.
Our U.K. vat number is 276 7323 34.
If purchasing any of our products from outside the U.K., you are responsible for paying any import duties required by the destination country.


Payment can be made in Pound Sterling or Euros. Exchange rates will be charged at current international standard.


Cookies are placed / collected to monitor visits but not used to store personal data. They will not be shared or transferred to other parties.
Your privacy is respected and your personal information is treated with the highest standards of safety, security and confidentiality. You can browse our site without disclosing any personal data to us. Any links to third party websites are covered by the third parties privacy policies; purposes for which Personal Data is process include the following:

• To respond to your requests and to fulfill your orders for products and services.
• To improve products and services, make your experience more efficient and relevant and provide you with a personalised service.
• To administer this Web Site.
• To analyse and research Web Site visitors' demographics, interests, and pages viewed based on the information provided during ordering, from server log files, or surveys.
• To contact you from time to time with information of new products and services or events that may be of interest to you.